FAQs

FREQUENTLY ASKED QUESTIONS

DO YOU SHIP TO MY STATE?

If you live in a state with strict restrictions, we will not ship your order regardless if it is accepted or not. No ammo or magazines will ship to NY, MA, Washington DC, and virtually no items will ship to CA. We do not ship to AK or HI due to cost and lost in transit cargo being the norm regardless of whether it let you check out or not. Washington State has highly restrictive laws on parts. Illinios is a hit or miss based on your county. Any other highly restrictive state is a case by case basis. You already know these issues so please do not be surprised when we do also. We assure you that you will not circumvent your state restrictions with us our legal team is overactive. With us being located in one of the worst states for firearm restrictions, may we suggest voting differently or moving even though we haven't taken that advice for ourselves.

WHAT DO THE ORDER STATUSES MEAN?

Awaiting Payment - Order has been processed but not been cleared to ship. We do take an authorization upon order but do not take your funds until shipping is verified. Your order will be in this status until inventory has been verified and we have cleared the legal process to ensure that what you ordered is legal to ship into your state. The order must also pass various fraud checks before being sent to our warehouse for shipping. This is an automated process and usually clears within 24 hours of the order being placed. Extended periods of time in this status will usually mean a fraud alert or an inventory issue (see below section on inventory).

Awaiting Fulfillment - Inventory has been verified and the order has passed our internal and external security checks. Additional legal compliance checks at this time will be done to ensure your order complies with your state laws before shipment.

Awaiting Shipment - Your order has been received and accepted by the warehouse and is awaiting shipment. The warehouse will conduct a brief legal review to ensure compliance with state law in the receivng state. This often does not delay shipment unless there have been very recent changes to the laws or court actions have been recently taken.

Shipped - Your order has been sent and tracking information will be available in your account under that order. It may take up to 24 hours after shipment to populate this information as it is an automated process. This website has all of the information available to us on tracking information.

Fraud Filter Hold - NOTE that we ship accessories and Non-FFL items ONLY to the billing address of the credit card used for payment and yes, it tells us when you log back in to change it after purchase. On the rare occassion that we can verify the veracity of an order that has different billing/shipping addresses, the order will be sent. Phone numbers and email addresses will be verified as well as other measures to be certain of the order. If you did not create an account, did not leave a verifiable phone number, or trip several other security checks, your order will ultimately cancel. Please understand that this verification process takes up to 5 additional business days.

Canceled - We are unable to fulfill your order. You have either been refunded or have not been charged.

HOW LONG WILL MY ITEM TAKE TO SHIP?

If you are ordering a firearm to ship to an FFL other than us, the shipping time depends on your receiving dealer. If their FFL is not on file with our warehouse, and many, many are, we will need to reach out to your dealer and have them send us a copy of their FFL Document in order to ship your firearm. While we understand that this may delay your order a bit, the overactive lawyers insist on having an actual copy on file and will not just accept an electronic verification process which we use at checkout. This is the biggest delay in the shipment process for firearms. Your dealer MUST send us a copy of their FFL in order for our warehouse to ship it. PLEASE CONTACT THEM to let them know that a firearm is coming to them for you so they will expect our call. Many dealers will tell you they sent us their FFL and have not. Believe us, the minute we get their FFL, your shipment will start moving. We have no interest in holding the orders for paperwork we have already received.

The second biggest delay in the shipping process is living in a highly restrictive state, and you know which ones you are. If you are ordering from one of these states, it MAY take an extra day to review the legalities around the shipment. This is usually not a big deal and gets resolved rather quickly by the legal team.

There are also some select brands that will not allow us to ship directly from our warehouse. This means that if the item is not in stock at our store, we will have to have it delivered to our store in Connecticut first and then ship your firearm from there. This isn't a big deal, but it can delay shipment to your dealer by a couple of days. Brands such as Tikka, Beretta, Sig Sauer, Ruger, Glock, H&K, Smith & Wesson, Walther, Springfield Armory, Leopold, and Trijicon are all examples of items that may have this delay.

We ship on regular business days only; no holidays and no weekends. We have received many calls on Monday mornings for orders placed on a Friday evening asking why it has been three days since the order was placed and it was not shipped. Mondays, as you can imagine, are the busiest shipping day and while we try to get all of the weekend orders out on Monday, this sometimes is not possible due to the volume of orders.

IT SAYS YOU HAVE ONLY ONE OF THE ITEM I WANT, IS THAT ACCURATE?

Yes, BUT there is a delay in processing from the time your order is placed to the time it is verified and transmitted to the warehouse for shipping. Your item may have sold out if it shows only one available, or has very few and is a very popular or hard to find item. We are always looking to improve the system and try diligently to avoid this scenario, but it does happen from time to time.

IS ALL INVENTORY LISTED AVAILABLE IN STORE?

No. While we have a large selection of inventory in our store, all inventory listed is what is available for us to purchase and provide to you. This Website interfaces in real time with all of the major distributors of firearms in the US. Inventory is updated every 15 minutes so it is the most up to date inventory availability that we can offer. On the other hand, we may have inventory in store that is not listed on the website, especially used firearms as used firearms that we have in store are not listed for sale here.

ARE PRICES IN-STORE THE SAME AS ONLINE?

Not necessarily. Pricing is calculated by an algorithm that uses the latest lowest price from our suppliers and passes that savings on to you directly. We will, in most instances, honor website pricing in store and we work hard to make sure that the pricing is in sync, but due to the number of items, fluctuation of inventory levels at any given supplier, and flash sales by these suppliers, it is very difficult to make sure that there is always price parity.

DO I NEED TO CREATE AN ACCOUNT?

No, but it is strongly recommended. We won't spam you at all and the benefit is that you can log in and track your order, get detailed notes about the progress, and make any allowed changes. Without creating an account, you won't have access to these functions on a self-serve basis.